Warranty Statement & Product registration

North Cool Standard Warranty Statement

North Cool units are manufactured to meet the highest quality requirements.
In the unlikely event that a malfunction should occur:

  • North Cool will warrant the part for a period of two (2) years and the compressor for five (5) years.
  • As the North Cool warranty expires after a 2 (two) years usage, you may extend your warranty with annual service plan
  • Warranty will cover the part and shipping via ground only, a limited labor allowance is allowed for the first ten (10) days from date of installation.
  • Annual service warranty extension is only provided by North Cool Inc. (Canada). Call us at 514-670-0400 for service warranty extension.

Warranty Registration

FILL OUT AND SEND THE WARRANTY FORM WITHIN 10 DAYS OF THE INSTALLATION TO VALIDATE THE WARRANTY ON YOUR NORTH COOL AIR PRODUCT. AFTER YOU’VE COMPLETED THE FORM, YOU WILL RECEIVE AN AUTHENTIC NORTH COOL WARRANTY CERTIFICATE WITH A VALID REGISTRATION NUMBER (VIEW PDF FILE EXAMPLE).

NorthCoolWarranty (.pdf)

User Manuals

In this section you can find user manuals as well as technical information about the maintenance/installation of your North Cool air conditioners, heat pumps and other products.

User Manual mini-split air conditioner.
English version (.pdf)

Installation Manual mini-split air conditioner.
English version (.pdf)

Remote control. Manual mini-split air conditioner.
Version français (.pdf)

Smart Live App V3.3.0
Wi-Fi Connection User Manual
English version (.pdf)

Air conditioner or heat pump owner

Contractors